Guides & Tips

How Pickups Work When Shipping Bikes

Your bikes are precious to us. We’ve got you covered.

The Basics of Bike Pickups

Schedule a Pickup: When you are paying for your order you can add a pickup on a select date for a small fee.
Doorstep Collection: With a slight additional charge, bikes can be picked up right from your home or any other location you choose.
Pickup Times: Generally, you can expect your bike to be picked up between 9 a.m. and 6 p.m. If you’re not around, you can leave your bike outside your home, ensuring the shipping label is clearly visible.
Instructions: Leaving a brief note or instructions like "at side door" or "please knock/ring for pickup" can facilitate a smoother pickup process. Remember, drivers won’t have access to complex gate codes or similar security measures.

Most have a designated shipping and receiving area. Confirm this with the hotel’s Guest Services.
Always ensure your shipment is well-packaged and labeled.
In case you leave your shipment at the front desk, make sure they know the ship date and carrier.
Planning to ride your bike before your departure? Schedule your pickup for the day after to avoid inconveniences.
Note: Some hotels or resorts might have additional handling fees, which aren’t related to the shipping service.

Check with the event staff about the usual pickup areas.
Ensure the event is operational on your pickup day, as some might be closed for setup or breakdown.
It’s essential to be aware of the pickup timings, especially if you’re participating. Your bike could be picked up while you’re still riding!
Forgetting your shipping label isn’t the end of the world. You can email it directly to the event registration desk.

Houses: If you’re not home, you can leave your bike outside, ensuring it is packaged and labeled well. For any specific location preferences, such as a side door, leave a note and inform the customer support team.
Apartment Buildings: For apartments, the best approach is to leave your bike with a doorman, in the lobby, or a designated shipping area.

Opt for a pickup date at least a day before you leave to ensure someone’s available for a smoother process.
On-site leasing or management offices can also be pickup points, provided they permit it.
Plan on extending your vacation? You can always reschedule your pickup with the customer support team.

If you’re shipping from a commercial area, know that the driver who usually picks up packages (like UPS or FedEx) will likely pickup your bike.
Always leave the shipment in the regular pickup area, even if you’ve mentioned a suite number.

Always ensure your bike is properly packaged and labeled.
Drivers will not be equipped with packaging materials, so be prepared in advance.
It’s imperative to provide clear instructions, but complex security details like gate codes won’t be entertained.
Understand the nuances of the location you’re shipping from – be it a hotel, bike event, residence, rental property, or business.
And lastly, while shipping your bike might seem a bit challenging, with the right approach, it can be as smooth as a perfect ride!

Traveling with your bike has never been easier. Happy riding and safe travels to your bike!